Orders

You will receive a voucher code by email as soon as we process your order. This usually happens almost instantly. You will receive a voucher code with order details and further instructions by email specified in the order. In addition, the voucher code will appear on your screen automatically immediately after making the payment.

If you did not see a letter with the voucher code in the mail after making the payment, check your Spam folder. If you still don’t receive an email, please contact our support team.

To place an order on Baxity Store, follow just a few simple steps:

1. Select the desired card, its denomination and quantity, then click “Add to cart” – “Checkout”.
2. Go to the shopping cart and click on the “Checkout” button.
3. Sign in to your Baxity Store account. If you don’t have an account yet, please, pass the registration and confirm your phone number. It won’t take more than 5 minutes.
4. Then return to the shopping cart and go to the Checkout page.
5. Choose a payment method. Agree to the Terms and click “Place Order”.
6. Follow payment instructions.

Your purchase is complete!

Please note that most vouchers have an expiration date, and you must use your voucher within its validity period.

To view your order history, log in to the Baxity Store website. All your orders will be displayed in the profile, in the “Orders” tab.

Delays could be due to technical problems. For example, if several people are making transactions at the same time, or a product is out of stock.

When using a gift card, follow the instructions that were sent to you by e-mail along with the card code.

That means that the product went out of stock during your payment. Please, contact our support team via email store@baxity.com or via live chat.

If you had received a blank code, contact our support team via live chat or email

Please, send the details of your order(s) to store@baxity.com:

• order number
• date of the order
• last 4 digits of your bank card you paid for the order with
• card/voucher type (AstroPay, Crypto Voucher, etc.)
• card/voucher value (10 EUR, 50 EUR, etc.)
• the reason for request (e.x. I didn’t get the code, etc.)

You can find the order details in the letter sent by Baxity Store after placing your order.

If possible, please, attach a screenshot of the screen showing the problem.

A situation like this can happen sometimes. It means that the product went out of stock during payment. Please, contact our support team via live chat or email store@baxity.com.

We are always doing our best to get products back in stock as fast as possible. Usually, it takes no longer than two days.

You will receive your code immediately after placing an order. The code will appear on the screen right after the payment is complete. Also, You will receive the code, along with details and instructions, to the e-mail address linked to your Baxty Store account.

At the moment, you can pay for an order on the Baxity Store website with Bitcoin or Tether TRC20 as well as throught PerfectMoney payment system. However, we continue to improve our service to make it easier for you to use our services, so, over time, more and more payment methods will appear on the site.

To pay for a voucher on the Baxity Store website, you need to follow the instructions below:

1. On the page with the voucher you need, select denomination and quantity.
2. Go to the shopping cart, select payment methods to place an order.
3. At this stage, you will be able to see the total cost of the order, including commissions.
4. To complete the order, you will be redirected to the payment system page.
5. After that, you will receive voucher code along with instructions.

If you receive a refusal for any reason after placing your order, a refund will be made within 24 hours after placing the application. Refunds are made without taking into account the commission of the payment system.

If you placed an order and then can’t see the code in your account or email, contact our support via email store@baxity.com (Monday-Friday, UTC+02:00) using the following instructions.

A request must be sent from the email you used to buy e-vouchers/cards on Baxity store with and it must include the following information:

• Number of order:
• Date of order:
• Last 4 digits of your bank card number:
  (If you used payment system/ewallet to pay, enter your email linked to the wallet)
• Type of voucher/card (e.x. AstroPay):
• Card denomination (e.x. 50 EUR):
  Reason for request (e.x. I didn’t get code, etc.):

A request must be sent from the email you used to buy e-vouchers/cards on Baxity store.

Sometimes, payment can actually fail. Try doing the following:

• Please try to pay for the order again later.
• Clear cache and cookies in your browser
• Place an order through another browser/device
• Check if everything is in order with your bank card
• If the above steps didn’t help and you’re still having issues with your payment, please contact our support team store@baxity.com (Monday-Friday, UTC+02:00)

1. On the page with the voucher you need to select denomination and quantity.
2. Go to the shopping cart to place an order.
3. Select “Cryptoprocessing” from the payment methods.
4. Choose cryptocurrency – Bitcoin or Tether TRC20. At this stage, you will be able to see the total cost of the order.
5. Agree to our terms and conditions and click “PLACE ORDER”.
6. It may take up to 24 hours for Bitcoin transaction confirmation (usually it takes no longer than 15-20 min). You can close the page after the payment is done.

Paid оrders can not be canceled or modified аs it cannot be confirmed whether the product has already been used. Please, learn more about our Return Policy.

Unfortunately, it is not possible to receive a refund for a correctly delivered code. Upon receipt of the code, you are responsible for its safety. We advise you not to share your code with anyone else.

Paid оrders can not be canceled or modified аs it cannot be confirmed whether the product has already been used. Please, learn more about our Return Policy.