What should I do if my camera isn’t working during the Sumsub verification process on my Android device?

If you’re experiencing camera issues during the Sumsub verification process on your Android device, try the following troubleshooting steps:

Check App Permissions:

1. Go to Settings > Apps (or Applications).
2. Select your browser app.
3. Tap on Permissions and ensure the browser has access to the camera and microphone.

Try a Different Browser:

Some browsers may have compatibility issues. Try using an alternative browser to complete the verification.

Clear Browser Cache and Data:

1. Open your browser’s settings.
2. Find the option to clear cache and data and proceed with clearing them.

Update Your Browser and Device Software:

Ensure your browser and Android OS are updated to the latest versions.

Disable Ad Blockers:

Some ad blockers may interfere with camera access. Temporarily disable them and try again.

Contact Sumsub Support:

If none of the above steps resolve the issue, reach out to Sumsub’s customer support for further assistance.

If you continue experiencing issues, feel free to contact us for additional support.