How can I request a refund?

Requesting a refund at Baxity Store is a straightforward process designed to ensure your satisfaction. Here’s a step-by-step guide:

1. Familiarize yourself with our Terms and Conditions, particularly clauses 13 and 15, which outline our refund policy. You can find the full text here.
2. Ensure that your situation meets the criteria outlined in our Terms and Conditions. This includes factors such as unused goods, non-expired products, and the absence of fraudulent activity.
3. If you believe you are eligible for a refund, please email us at [email protected]. Clearly state the reason for your refund request and provide any relevant information as requested.
4. Upon receiving your refund request, our team will review it in accordance with our Terms and Conditions. We will notify you of our decision via email within a reasonable timeframe.
5. If your refund request is approved, you will be required to return the items to us for deactivation.
6. Once we receive the returned goods (if applicable) and confirm your eligibility for a refund, we will process the refund as per our Terms and Conditions. Please note that the refunded amount will exclude any processing fees applied by the payment processor.
7. Should you have any questions or require further assistance at any stage of the refund process, please do not hesitate to contact us. We are here to help and ensure a smooth experience for you.

At Baxity Store, your satisfaction is our priority, and we strive to handle refund requests efficiently and fairly. We appreciate your understanding and cooperation in adhering to our refund policy outlined in our Terms and Conditions. If you have any concerns or need clarification on any aspect of our refund process, please reach out to us.