Germany
If you haven’t received your digital product after completing your order, we apologize for any inconvenience this may have caused. Rest assured, our team is here to assist you in resolving this issue promptly.
To expedite the process, please follow these steps:
1. Compose an Email: Open your email client and compose a new email.
2. Recipient: Address the email to our support team at [[email protected]](mailto:[email protected]).
3. Subject: In the subject line, write “Request for Assistance: Missing Digital Product”.
4. Include Details: In the body of the email, please provide the following details:
– Order Number:
– Name of Product:
– Denomination (if applicable):
– Quantity:
– Payment Option Used:
– Proof of Transaction: Please attach a copy of your transaction receipt or any proof of payment to help us verify your purchase.
5. Description: Briefly describe the issue you’re experiencing, including any relevant information that may help us locate your order and resolve the issue efficiently.
6. Send Email: Once you have provided all the necessary details, click the send button to submit your email to our support team.
Upon receiving your email, our support team will prioritize your request and work diligently to investigate the issue and resolve it as quickly as possible. We appreciate your patience and cooperation in this matter.
If you have any further questions or concerns, please don’t hesitate to contact our support team. We’re here to help!