Germany
At Baxity Store, we understand that occasionally circumstances may arise where you may need to request a refund. Here’s an overview of our refund policy:
Refunds are considered under specific conditions outlined in our Terms and Conditions, particularly clauses 13 and 15. Please refer to the full text for comprehensive details here.
Key points from our Terms and Conditions regarding refunds include:
- Paid orders cannot be cancelled or modified.
- Due to the digital nature of the goods we provide, the right of revocation and the reflection period of 14 days do not apply. Upon payment, users agree to direct delivery of the goods and waive these rights.
- Refund eligibility is determined solely by Baxity Store, considering factors such as unused goods, non-expired products, and absence of fraudulent activity.
- If eligible, you will receive a refund for the denominated amount of goods, excluding any processing fees applied by the payment processor.
- Refunds are processed upon return of the goods for deactivation. Customers are responsible for the return shipping of goods.
- Any complaints regarding our services or goods must be communicated to us via [email protected] within 7 days of the issue arising or within 7 days of goods delivery. We aim to respond within 48 hours on working days.
Please note that in requesting a refund, you agree to adhere to the terms outlined in our Return and Refund Policy. Should you have any further queries, don’t hesitate to contact us. Your satisfaction is important to us, and we’re here to assist you throughout the process.
