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Orders

I paid for the order, when will I get my payment/gift card?

You will receive a voucher code by email as soon as we process your order. This usually happens almost instantly. You will receive a voucher code with order details and further instructions by email specified in the order. In addition, the voucher code will appear on your screen automatically immediately after making the payment.

If you did not see a letter with the voucher code in the mail after making the payment, check your Spam folder. If you still don’t receive an email, please contact our support team.

How to buy a card in Baxity Store?

To place an order on Baxity Store, follow just a few simple steps:

  1. Select the desired card, its denomination and quantity, then click “Add to cart” – “Checkout”.
  2. Go to the shopping cart and click on the “Checkout” button.
  3. Sign in to your Baxity Store account. If you don’t have an account yet, please, pass the registration and confirm your phone number. It won’t take more than 5 minutes.
  4. Then return to the shopping cart and go to the Checkout page.
  5. Choose a payment method. Agree to the Terms and click “Place Order”.
  6. Follow payment instructions.

Your purchase is complete!

Please note that most vouchers have an expiration date, and you must use your voucher within its validity period.

How can I view my orders?

To view your order history, log in to the Baxity Store website. All your orders will be displayed in the profile, in the “Orders” tab.

Why is my order delayed?

Delays could be due to technical problems. For example, if several people are making transactions at the same time, or a product is out of stock.

I got the code but it doesn’t work

If you still face the same issue, please, contact our support team. Our experts will help you resolve the issue.

Why did I get the blank code?

That means that the product went out of stock during your payment. Please, contact our support team via email store@baxity.com or via live chat.

What do I have to do when I receive a blank product code?

If you had received a blank code, contact our support team via live chat or email

Please, send the details of your order(s) to store@baxity.com:

  • order number
  • date of the order
  • last 4 digits of your bank card you paid for the order with
  • card/voucher type (AstroPay, Crypto Voucher, etc.)
  • card/voucher value (10 EUR, 50 EUR, etc.)
  • the reason for request (e.x. I didn’t get the code, etc.)

You can find the order details in the letter sent by Baxity Store after placing your order.

If possible, please, attach a screenshot of the screen showing the problem.

What happens if I order a card that suddenly appears out of stock?

A situation like this can happen sometimes. It means that the product went out of stock during payment. Please, contact our support team via live chat or email store@baxity.com.

When will a product be back in stock?

We are always doing our best to get products back in stock as fast as possible. Usually, it takes no longer than two days.

How long does it take to get my code?

You will receive your code immediately after placing an order. The code will appear on the screen right after the payment is complete. Also, You will receive the code, along with details and instructions, to the e-mail address linked to your Baxty Store account.

What payment methods can I pay for the order?

At the moment, you can pay for an order on the Baxity Store website with Bitcoin or Tether TRC20 as well as throught PerfectMoney payment system. However, we continue to improve our service to make it easier for you to use our services, so, over time, more and more payment methods will appear on the site.

How to pay for the purchase of a voucher on the Baxity Store website?

To pay for a voucher on the Baxity Store website, you need to follow the instructions below:

  1. On the page with the voucher you need, select denomination and quantity.
  2. Go to the shopping cart, select payment methods to place an order.
  3. At this stage, you will be able to see the total cost of the order, including commissions.
  4. To complete the order, you will be redirected to the payment system page.
  5. After that, you will receive voucher code along with instructions.

I placed an order on the website, but I got a refusal. When will the money be returned to me?

I placed an order, but I can't see my code!

If you placed an order and then can’t see the code in your account or email, contact our support via email store@baxity.com (Monday-Friday, UTC+02:00) using the following instructions.

A request must be sent from the email you used to buy e-vouchers/cards on Baxity store with and it must include the following information:

  • Number of order:
  • Date of order:
  • Last 4 digits of your bank card number:
    (If you used payment system/ewallet to pay, enter your email linked to the wallet)
  • Type of voucher/card (e.x. AstroPay):
  • Card denomination (e.x. 50 EUR):
    Reason for request (e.x. I didn’t get code, etc.):

A request must be sent from the email you used to buy e-vouchers/cards on Baxity store.

An error occurred while paying for the order. What to do?

Sometimes, payment can actually fail. Try doing the following:

  • Please try to pay for the order again later.
  • Clear cache and cookies in your browser
  • Place an order through another browser/device
  • Check if everything is in order with your bank card
  • If the above steps didn’t help and you’re still having issues with your payment, please contact our support team store@baxity.com (Monday-Friday, UTC+02:00)

How to pay on the Baxity Store with Cryptocurrency?

  1. On the page with the voucher you need to select denomination and quantity.
  2. Go to the shopping cart to place an order.
  3. Select “Cryptoprocessing” from the payment methods.
  4. Choose cryptocurrency – Bitcoin or Tether TRC20. At this stage, you will be able to see the total cost of the order.
  5. Agree to our terms and conditions and click “PLACE ORDER”.
  6. It may take up to 24 hours for Bitcoin transaction confirmation (usually it takes no longer than 15-20 min). You can close the page after the payment is done.

When can I ask for a refund?

Paid оrders can not be canceled or modified аs it cannot be confirmed whether the product has already been used. Please, learn more about our Return Policy.

My voucher code was stolen. Can I return it?

Unfortunately, it is not possible to receive a refund for a correctly delivered code. Upon receipt of the code, you are responsible for its safety. We advise you not to share your code with anyone else.

Can I get a refund if I bought a gift card code for the wrong country?

Paid оrders can not be canceled or modified аs it cannot be confirmed whether the product has already been used. Please, learn more about our Return Policy.

How to buy a card in Baxity Store?

To make using our website even more convenient for you, we have prepared instructions for buying cards on the example of Crypto Voucher.

To place an order on Baxity Store, follow just a few simple steps:

  1. Go to the section “Payment cards” – “Crypto Voucher”.
    Choose the denomination and click “Add to cart”.
    Go to the shopping cart and click on the “Checkout” button.
  2. Sign in to your Baxity Store account. If you don’t have an account yet, pass the registration, please. It won’t take more than 5 minutes.
  3. Then return to the shopping cart and go to the Checkout page. Check the details of the order and view the fees for the purchase. Click “Continue to payment methods”.
  4. Choose a payment method and enter your details. Agree to the Terms and click “Place Order”.
  5. Your purchase is complete! You can see your code(s) on the screen. And also the details of the order are sent to email linked to your Baxity Store account.

Please note that most vouchers have an expiration date and you must use your voucher within its validity period.

I paid for the order, when will I get my payment/gift card?

You will receive a voucher code by email as soon as we process your order. This usually happens almost instantly. You will receive a voucher code with order details and further instructions by email specified in the order. In addition, the voucher code will appear on your screen automatically immediately after making the payment.

If you did not see a letter with the voucher code in the mail after making the payment, check your Spam folder. If you still don’t receive an email, please contact our support team.

How can I view my orders?

To view your order history, log in to the Baxity Store website. All your orders will be displayed in the profile, in the “Orders” tab.

Why is my order delayed?

Delays could be due to technical problems. For example, if several people are making transactions at the same time, or a product is out of stock.

I got the code but it doesn’t work

If you still face the same issue, please, contact our support team. Our experts will help you resolve the issue.

How long does it take to get my code?

You will receive your code immediately after placing an order. The code will appear on the screen right after the payment is complete. Also, You will receive the code, along with details and instructions, to the e-mail address linked to your Baxty Store account.

Why do I have to pay a service fee?

A service fee is charged by us in order to offset the costs of providing a fast and secure purchase of goods on our site.

The amount of the commission may vary slightly depending on the type of voucher and is displayed in the basket at checkout.

What payment methods can I pay for the order?

At the moment, you can pay for an order on the Baxity Store website only with a bank card. However, we continue to improve our service to make it easier for you to use our services, so over time, more and more payment methods will appear on the site.

How to pay for the purchase of a voucher on the Baxity Store website?

To pay for a voucher on the Baxity Store website, you need to follow the instructions below:

  1. On the page with the voucher you need, select its denomination and quantity.
  2. Go to the shopping cart to place an order.
  3. Enter the e-mail to which you want to receive the voucher code.
  4. Select a card from the payment methods. At this stage, you will be able to see the total cost of the order, including commissions.
  5. To complete the order, you will be redirected to the payment system page, where you will need to enter your card details and confirm the payment.
  6. After that, you will receive a payment receipt by mail, as well as a voucher code along with instructions.

How to increase the limits for the orders?

To increase the orders limits, please get in touch with customer support.

I placed an order on the website, but I got a refusal. When will the money be returned to me?

If you receive a refusal for any reason after placing your order , a refund will be made within 24 hours after placing the application. Refunds are made without taking into account the commission of the payment system and service fee if the prepaid card is not activated and its expiration date has not expired. If the card has already been activated after applying for a refund, return the money.

An error occurred while paying for the order. What to do?

Sometimes, payment can actually fail. Try doing the following:

  • Please try to pay for the order again later.
  • Clear cache and cookies in your browser
  • Place an order through another browser/device
  • Check if everything is in order with your bank card
  • If the above steps didn’t help and you’re still having issues with your payment, please contact our support team store@baxity.com (Monday-Friday, UTC+02:00)

You`ve added AstroPay cards with different values to the shopping cart.
To continue shopping please, make sure that you have AstroPay cards with the same value in your shopping cart (e. g. AstroPay 10€ x 2 —OK. AstroPay 10€ and 50€ — incorrect)

Ok

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    Authorization

    Registration for BAXITY STORE

    A password will be sent to your email address.

    For security reasons, we send the codes only to the email from which the payment is made

    Please note that the code will not be sent if the emails don't match!

    My account email on Baxity Store matches my Paypal account email

    NoYes

    Your shopping cart is empty