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What should I do if my camera isn’t working during the Sumsub verification process on my Android device?

1 min read

If you’re experiencing camera issues during the Sumsub verification process on your Android device, try the following troubleshooting steps:

Check App Permissions:

  1. Go to Settings > Apps (or Applications).
  2. Select your browser app.
  3. Tap on Permissions and ensure the browser has access to the camera and microphone.

Try a Different Browser:

Some browsers may have compatibility issues. Try using an alternative browser to complete the verification.

Clear Browser Cache and Data:

  1. Open your browser’s settings.
  2. Find the option to clear cache and data and proceed with clearing them.

Update Your Browser and Device Software:

Ensure your browser and Android OS are updated to the latest versions.

Disable Ad Blockers:

Some ad blockers may interfere with camera access. Temporarily disable them and try again.

Contact Sumsub Support:

If none of the above steps resolve the issue, reach out to Sumsub’s customer support for further assistance.

If you continue experiencing issues, feel free to contact us for additional support.

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