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This Refund Policy shall form an integral part of our Terms and Conditions, clauses 15 and 18.
You can read the full text by clicking on the link: https://baxity.com/legal/terms-and-conditions
The following are excerpts from our Terms and Conditions:
15.1. Paid Orders cannot be cancelled or modified.
15.2. The revocation and reflection period of 14 days is not applicable due to the digital nature of the goods to be delivered. The User, therefore, agrees to direct delivery of the goods after payment and explicitly renounces the right of revocation and the reflection period.
15.3. Some goods, such as "Binance Gift Card USDC" and "Binance USDT", may have a 72-hour delivery/providing period. This means that such goods will be delivered to You no later than within 72 hours after the successful completion of the Order payment transaction with the choosen payment method, between 18:00 and 21:00 (GTM +3).
15.3.1. Information about the 72-hour delivery/providing of goods is specified in the description on the page with the list of this product category and/or in the page/card of each specific good on the Baxity Store website. The exact list and quantity of available products with 72-hour delivery/providing may change from time to time at the discretion and decision of Baxity Store, but in any case, such information will be available to You in the good’s description until the Order is created, the good is moved to the cart and until payment for the Order successfully processed and completed.
15.3.2. By placing an order, adding to the cart and paying for goods with the description stating “Delivery within 72 hours and or “Delivery – 72 hr”, You agree and confirm that these goods may be delivered to You for using/activation sometime after the successful completion of payment transaction for the the Order, but in any case no later than 72 hours after successfully processed and completed transaction for the Order. You also agree and undertake not to make any claims regarding any delays in the delivery/providing of these goods, as well as request a refund for Orders including these goods, until 72 hours have passed from the date/time of processing and completion payment transaction for the Order.
15.3.3. All other conditions for filing claims and requests for refunds for goods with the description stating, “Delivery within 72 hours and or “Delivery – 72 hr” are identical to the conditions for filing claims and requests for refunds for any other Baxity Store goods and are set out in this Section 13 and Section 15 of this Agreement.
15.4. Right to Suspend Delivery for Verification. The Company reserves the right, at its sole discretion, to suspend the processing and delivery of any order or Digital Products for a period of up to seventy-two (72) hours. Such suspension may be enacted for the purpose of conducting additional security reviews, transaction verification, or Customer identity checks, including but not limited to Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance procedures. The Company bears no liability for any delays in delivery resulting from such verification processes. Upon completion of the verification within the specified timeframe, the Company shall, at its sole discretion, either proceed with the fulfillment of the order or cancel the transaction and issue a refund in accordance with the provisions of Section 15 of this Agreement.
15.5. You can send your refund request to Our email address [email protected].
15.6. Your eligibility to refund will be decided at Baxity Store sole and absolute discretion.
15.7. We can make a decision about Your refund request only when We make sure about the following information which should be provided by You:
15.7.1. the purchased goods were not used or activated in any way;
15.7.2. the purchased goods are not expired;
15.7.3. there are no signs of fraud.
15.8. In case of refund, You are able to get back the denominated amount of goods excluding processing fees applied by the payment processor.
15.9. We will be able to refund You only when You return goods back to Us for deactivation.
15.10. You are solely responsible for returning the goods in case of refund. There is no responsibility on Our side for back delivery of such goods.
18.1. Any complaints and/or claims must be addressed only for the name of the Baxity Store legal entity that provided to You the paid digital products and/or goods or services.
18.2. All complaints regarding paid digital goods and/or products must be reported to Baxity Store via email [email protected] within 7 (seven) days after the complaint arose or within 7 (seven) days from the date of delivery of the digital goods and/or products, with the obligatory indication of the following information:
18.2.1. Your full name and email address;
18.2.2. Date of purchase of digital goods and/or products;
18.2.3. Order number and/or transaction ID;
18.2.4. Description of the reason for the complaint.
18.3. We will try to give a response within 48 (forty-eight) hours (on working days), but no later than 7 business days from the date of receipt of the complaint.
18.4. After the expiration of the above periods, the paid digital goods and/or products will be considered fully accepted and/or used by User as provided in full compliance with the terms and conditions of this Agreement. Any complaints reported after the above periods will be considered inconsistent with the terms of this Agreement.