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Frequently Asked Questions
A prepaid card is loaded with a fixed balance before use. It is not linked to a credit line or to your bank account, so you can spend only the amount available on the card.
In most cases, delivery is digital and takes place shortly after your payment is confirmed. Certain products, such as those marked "delivery within 72 hours", have a longer processing time, which is indicated on the product page.
Payment options depend on your region and may include Visa, Mastercard, Zen, AstroPay, Paysafecard, Skrill, Neteller, BinancePay and cryptocurrency. You can change your country on the page to see the methods available to you.
No. The voucher price is displayed in full. Only the processing fee of your selected payment method applies at checkout, and cryptocurrency payments typically keep this cost low.
Network-branded cards (Visa, Mastercard, American Express) work with merchants that accept the respective network. Acceptance can vary by merchant, country and type of transaction, so check the product description and the terms of the card issuer before purchase.
Yes, many do. The validity period depends on the issuer and the specific product. Review the terms on the product page and use the card within its validity period.
Each order includes redemption or activation instructions from the issuer. Follow them step by step, and contact our support team if you run into any difficulty.
For most products, yes. Note that some voucher types, such as AstroPay/ICash.One, require all cards in one cart to have the same face value.
Digital codes are generally non-refundable once delivered. Please review our Return Policy and the product terms before completing your purchase.
This depends on the product. Many cards and vouchers are single-load and cannot be reloaded, so you should choose a denomination that covers your planned payment. The product description states whether reloading is possible.
You can, as long as the card balance covers each payment. If the balance is insufficient on the billing date, the payment will be declined and the service may be suspended. For this reason, prepaid cards are best suited to services where you can monitor the balance.
A virtual card consists of digital card details (number, expiry date and security code) delivered by email and used for online payments. It does not require shipping, so it can be used almost immediately. The cards in our store are delivered digitally.
If the currency of your card differs from the currency of the merchant, the issuer or the merchant may apply a conversion fee. To avoid this, choose a card denominated in the currency of your planned payment.
Verification requirements depend on the product, the payment method and the regulations that apply to the issuer and the receiving platform. The store may request verification of your payment method to prevent fraud, and some issuers or platforms may require identity verification before the card or voucher can be used.
Yes. Submit your request through our partnership form and our team will get back to you with suitable terms.
Contact our support team by email or via Telegram. Please include your order number and a short description of the issue.





