We’ve all been there. You buy a Steam Wallet code online, excited to grab a new game or DLC, only to get stuck with a confusing error message. It’s frustrating, and figuring out who to contact—the store where you bought the code or Steam’s own support—can be just as tricky.
This comprehensive guide is designed to be your one-stop solution. We’ll walk you through the most common problems, from an “Invalid Code” error to the dreaded “Region Lock,” and show you the exact steps to fix them. We’ll also demystify general Steam issues like slow downloads, account recovery, and refund policies, giving you the confidence to resolve problems on your own.
Whether you’re trying to redeem a code from Baxity or troubleshooting a platform glitch, use the table of contents below to jump directly to your issue. Our goal is simple: to save you time, reduce your frustration, and get you back to gaming as quickly as possible.
Why Choose Baxity Store for Your Steam Wallet Codes?
Before we get to the troubleshooting, it’s worth knowing why a reliable store matters. Baxity Store is built to provide a seamless and secure way to top up your gaming wallet. We offer instant digital delivery directly to your email, a wide selection of regional currencies to match your Steam account, and over 100+ secure payment options, including popular cryptocurrencies. Our transparent pricing shows the final cost upfront, with no hidden fees for the digital product itself. When you buy from a trusted source like Baxity, you minimize the risk of encountering invalid or region-locked codes from unofficial resellers.
How to Use This FAQ Guide
Before diving into the questions below, here’s what you need to know to get help as quickly as possible. This guide is structured to first help you identify your exact problem and then provide a clear step-by-step solution. Most importantly, it will tell you who to contact: if the issue is with a Steam Wallet code you purchased from Baxity, you must contact Baxity Support with your order number. For all other problems related to your Steam account, game performance, or refunds, you must contact Steam Support directly. Following this simple rule is the fastest way to resolve any issue. Use the categories or search function to find your problem and get started.
Steam & Steam Wallet Code Troubleshooting: The Complete FAQ (2026)
Category 1: Before & During Purchase
How do I choose the correct Steam Gift Card region on Baxity?
To choose correctly, you must match the currency of the gift card to your Steam wallet currency. Before buying, log into your Steam account and check the currency symbol (e.g., USD, EUR, INR, TRY) displayed in the top-right corner of the Steam store page. On the Baxity product page, select the card that exactly matches that currency and amount.
This is critical because Steam enforces strict regional locks on wallet codes. A code purchased for the United States (USD) will be permanently locked to USD accounts and cannot be redeemed on an account set to Turkey (TRY), Argentina (ARS), or any other region. Activating the wrong region code is impossible, not just inconvenient.
If you accidentally buy the wrong region code, do not attempt to redeem it. Contact Baxity Support immediately with your order number. If the code is unused, we may be able
What payment methods does Baxity accept?
Baxity offers a wide range of payment options, including credit/debit cards (Visa, Mastercard), various e-wallets (AstroPay, Skrill, Neteller), prepaid vouchers (Paysafecard), and multiple cryptocurrencies. The exact options available can depend on your country, which you can select at the top of the store page.
Using different methods can affect processing time. Cryptocurrency and e-wallet payments are often processed instantly, while some card transactions may undergo additional security checks by your bank, causing a short delay before your code is delivered.
If your preferred payment method isn’t showing, try changing your selected country on the store. If a transaction fails, do not immediately retry; wait 10-15 minutes or contact your payment provider to ensure the funds haven’t been authorized. For persistent payment issues, contact Baxity Support.
The price you see on the Baxity product page is the final price you pay for the Steam Wallet code itself. There are no hidden fees from Baxity for the digital product. You are purchasing a code of the exact face value displayed (e.g., a $50 US code).
However, depending on your chosen payment method, your bank, e-wallet provider, or crypto exchange may apply their own transaction or conversion fees. For example, paying with a credit card in a different currency than your bank account might incur foreign exchange fees. Always check with your payment provider for their fee structure.
To minimize additional costs, we recommend using a payment method that aligns with your local currency or selecting “Crypto” at checkout, which often has the lowest processing overhead. The final total, including any payment gateway fees, will be clearly shown on the checkout page before you confirm the purchase.
How long does delivery take for a Steam code?
Digital Steam Wallet codes from Baxity are typically delivered instantly and automatically upon successful payment confirmation. In most cases, you will receive your code via email and see it in your Baxity account dashboard within 2-5 minutes.
“Instant” can depend on your payment method. Cryptocurrency and e-wallet payments usually trigger instant delivery. Credit/debit card payments may sometimes take 5-15 minutes due to standard bank authorization protocols. The store is automated, so there is no manual processing delay.
If you haven’t received your code after 15 minutes, first check your email’s Spam, Junk, and Promotions folders. Then, log into your Baxity account and check the “Orders” section. If it’s still not there, contact Baxity Support with your order number or transaction ID for a manual check. Do not open a dispute with your payment provider until you have contacted support.
I didn’t get my code email. What do I do?
First, don’t panic. Check your email’s Spam, Junk, Promotions, and Social folders. Email filters sometimes misclassify automated delivery emails. Search your inbox for “Baxity” or “order confirmed.” Also, ensure you’re checking the email address you used to register on the Baxity Store.
If it’s not in spam, log into your account on the Baxity Store website. Navigate to “My Account” or “Orders.” Your digital code should be listed there alongside the order details, often with a “Copy Code” button. This is the most reliable place to find it.
If the code is missing from both your email and your Baxity account after 15-30 minutes, please contact Baxity Support. Provide your full name, the email used for the order, and, if possible, the order number. Do not issue a chargeback or payment reversal as a first step, as this complicates the resolution process. Our support team will verify the payment and re-send your code.
Can I buy a Steam code as a gift for someone in another country?
Yes, you can, but you must be extremely careful about region locks. You must purchase a Steam Wallet code in the currency that matches the recipient’s Steam account region, not their physical location. You must ask them what currency their Steam wallet uses (e.g., USD, EUR, GBP).
Simply buying a code from your local Baxity storefront for a friend abroad will likely result in a code they cannot redeem. The gift is tied to the currency at purchase. You cannot buy a USD code from a European Baxity portal; you must ensure the product listing itself is for the correct currency.
The safest process is: 1) Confirm the recipient’s Steam wallet currency. 2) On Baxity, ensure you are viewing products for that currency/region. 3) Purchase the code. 4) Send them the digital code (not the Baxity login details). Do not attempt to redeem it on your own account first.
What’s the difference between a Steam Gift and a Wallet Code?
A Steam Wallet Code (what Baxity sells) is a fixed-value voucher (e.g., $20) that adds funds to a user’s Steam Wallet. The recipient can then spend that money on anything in the Steam Store at their discretion. It’s like digital cash for Steam.
A Steam Gift is a direct purchase of a specific game, sent from one Steam user to another via the platform’s built-in gifting system. The giver must own a payment method on Steam, select “Purchase as a gift,” and choose a friend from their Steam Friends list. This is not a product Baxity sells.
Wallet codes are more flexible and are the standard offering from third-party retailers. They allow the recipient to choose their own game, DLC, or item. Remember, a Wallet Code is still subject to regional locks, so the currency must match the recipient’s account.
Is it safe to buy from Baxity? How do I know you’re legitimate?
Baxity is a legitimate digital marketplace. Key indicators of safety include: a secure HTTPS website, transparent pricing with no hidden fees, clear product descriptions emphasizing region locks, and published contact and support channels. We also source our codes from official distributors.
The most common risk when buying digital codes from any retailer isn’t store legitimacy, but code-specific issues like region mismatch or, very rarely, pre-compromised keys. This is why we provide clear region guidance and have a support team to resolve such cases if they arise.
For your security, always ensure you are on the official https://baxity.com/store domain. Avoid deals from unofficial resellers on social media. After purchase, keep your order confirmation email. If any issue arises, our official support team is your only point of contact for resolution.
Can I get a refund before receiving the code?
Due to the instant digital nature of the product, orders cannot be canceled or refunded once the payment has been successfully processed and submitted. The generation and delivery of the unique code are automated and begin immediately upon payment confirmation.
If you have made a payment but believe there has been an error (e.g., double charge), and you have not yet received or used the code, you must contact Baxity Support immediately with proof of the duplicate transaction. Our team can verify the status and take appropriate action.
Once a digital code has been delivered to your email or account, it is considered “delivered” and is not eligible for a refund under our terms of service, unless it is fundamentally faulty (e.g., invalid due to our error). This is standard policy for all digital goods retailers to prevent fraud.
Do Steam Wallet codes from Baxity expire?
According to Steam’s official policy, Steam Wallet codes do not expire. Once you have received a code from Baxity, you can redeem it on your Steam account at any time in the future. The funds will then be added to your Steam Wallet balance.
It is crucial to understand the distinction: The digital code itself (the string of letters/numbers) does not expire. However, once redeemed, the funds in your Steam Wallet do not have an expiration date either, per Steam’s current policy. They will remain in your account until used.
While there is no expiration, we strongly recommend redeeming your code promptly after purchase. This allows you to immediately verify that the code works correctly and contact Baxity Support within a reasonable timeframe if there is any issue, as our own internal tracking and resolution processes are most effective soon after the sale.
Category 2: Code Redemption & Wallet Issues
What does “Invalid Steam Wallet Code” mean? What should I do?
An “Invalid” code means the code you entered does not correspond to an active, unredeemed code in Steam’s database. The first step is to double-check for typing errors. Manually retype the code, paying close attention to similar characters: 0 (zero) vs O (letter), 1 (one) vs I (letter), 8 vs B.
If you are certain the code is correct, it may indicate the code was generated in error, is from an invalid batch, or was compromised before you received it. Do not repeatedly try the code, as multiple failed attempts might temporarily lock redemption features on your account.
Immediately contact Baxity Support. Provide your order number and a screenshot of the exact error. Our team will investigate the specific code with our supplier. Do not contact Steam Support first, as they cannot assist with codes purchased from third-party retailers and will direct you back to us.
I get an error: “The code cannot be redeemed in your country.” What’s wrong?
This is a definitive region lock error. It means the currency of the Steam Wallet code you purchased does not match the country/region setting of your Steam account. For example, you bought a USD code, but your Steam account is set to Argentina (ARS) or Turkey (TRY).
To confirm, log into your Steam account, click your profile name, go to “Account Details,” and look at “Store Country.” This must match the currency of the card you bought. A US code only works on a US-region Steam account, a Euro code on a Euro account, etc.
If you bought the wrong region code, do not try to redeem it again. Contact Baxity Support with your order number. If the code is confirmed unused, we may be able to exchange it for the correct region. There is no way for you or Steam Support to bypass this regional restriction.
My code says “Already Redeemed” or “Duplicate.” I just bought it!
This is a serious but rare issue. It means the unique code has already been activated on a Steam account before you tried. This can happen if a code is stolen via phishing or malware, or due to a critical error in the distribution chain.
First, ensure you are logged into the correct Steam account and that no one else (like a family member) could have used it. Then, contact Baxity Support immediately. You will need to provide your order number. Our support team will launch an investigation with our supplier to trace the code’s status.
Crucially, do not contact Steam Support as your first step. They will see the code as used and cannot verify your purchase from a third party. They will likely mark your account for review if you dispute it.
The code worked, but not the full amount was added to my wallet.
This is almost always caused by currency conversion. If you redeem a code in a currency that is not your Steam wallet’s primary currency (e.g., a €10 code on a UK account set to GBP), Steam will convert the amount at its current internal exchange rate. The final amount in your local currency may be slightly less (or more) than the face value.
For example, €10 might convert to £8.52. This is not an error; it’s standard financial conversion. Always try to purchase a code in your exact Steam wallet currency to avoid this. Check your account’s currency in the top-right of the Steam store page.
If the discrepancy is large (e.g., a $50 code only adds $5), or if no conversion should have occurred, take a screenshot showing your redemption history and updated wallet balance. Then contact Baxity Support with this evidence and your order number so we can investigate.
Where exactly do I enter my Steam Wallet code?
You can redeem your code on the Steam website or within the Steam desktop client. On the website: Log into `store.steampowered.com`, click your profile name in the top-right, select “Account Details,” then click “Add funds to your Steam Wallet” and choose “Redeem a Steam Wallet Code.”
In the Steam client: Click “Games” in the top menu, then select “Redeem a Steam Wallet Code…” from the dropdown. A window will pop up for you to enter the code. You can also access this via your profile name > “Account Details” > “Add funds.”
Do not enter the code on any third-party site or give it to anyone else. The only legitimate place to redeem it is within the official Steam ecosystem (website or client). If the code field is not appearing, ensure you are fully logged in and that your account is not restricted (e.g., limited user account).
Can I combine multiple Steam Wallet codes?
Yes, absolutely. You can redeem multiple Steam Wallet codes on a single account. Each redemption will add its value to your cumulative Steam Wallet balance. There is no limit to the number of codes you can redeem, though very large total balances may trigger a security review from Steam.
The process is simple: just redeem the first code, confirm the funds are added, and then repeat the process for the next code. Your wallet balance will keep increasing with each successful redemption.
Remember that all codes must still comply with region locking. You cannot mix and match codes of different currencies on a single account. A US-region account can only redeem USD codes, a Euro account only EUR codes, and so on. Attempting to redeem a mismatched code will result in a region error.
Can I convert my Steam Wallet currency (e.g., USD to EUR)?
No, you cannot manually convert wallet currency. Your Steam Wallet balance is permanently tied to the currency of your Steam account’s store region. If you have funds in USD, they will always be USD. Steam does not offer a built-in currency exchange service for wallet funds.
The only way to have a balance in a different currency is to change your Steam account’s store country, which is a significant action. Steam only allows you to change your store country if you have a payment method (like a credit card) with a billing address in the new country. This will also convert your existing wallet balance at Steam’s exchange rate.
This is not recommended for casual use and is intended for permanent moves. Therefore, it is critical to purchase wallet codes in your account’s *current* currency to avoid this complex situation.
My Steam Wallet balance is incorrect/missing after redemption.
First, check your Steam Account History for a definitive record. Go to your Account Details page, click “View purchase history,” and look for the wallet funding transaction. It should show the exact code redemption and the amount added. This is your proof of transaction.
If the transaction is not there, the redemption may have failed silently. Try redeeming the code again carefully. If it says “already redeemed,” then the funds *were* added. In this case, try logging out of the Steam client and website completely, restarting it, and logging back in to refresh your balance.
If your history shows the transaction but your visible balance is wrong, or if the code says “already redeemed” but you never received funds, this requires Steam Support intervention. Gather your Baxity order receipt and the Steam transaction ID from your history, and contact Steam Support directly for account-specific issues.
I successfully redeemed a code, but my balance hasn’t updated.
This is usually a visual caching issue with the Steam client or website. The transaction is processed, but your interface hasn’t refreshed. The simplest fix is to completely restart the Steam client. Close it via the system tray icon, then reopen it. Your correct balance should now display.
If restarting doesn’t work, force a refresh. Go to the Steam store page in your client or browser and attempt to add an item to your cart. Proceed to checkout; the correct wallet balance should appear as a payment option here, even if it’s wrong on the main page.
If the balance is still incorrect after 30 minutes and a restart, check your purchase history as outlined in FAQ 18. If the redemption is confirmed there, the funds are in your account. If it’s not there, and the code now says “already used,” you will need to contact Steam Support with evidence from your Baxity order.
Can I use a Steam Wallet code on my Steam Deck?
Yes, you can. The process is similar to the desktop client. On your Steam Deck, switch to Desktop Mode. Open the Steam application in Desktop Mode, click “Games” in the top menu, and select “Redeem a Steam Wallet Code…” Enter the code there.
Alternatively, you can redeem the code on the Steam website using a browser in Desktop Mode (or on any other device like your phone or PC) while logged into the same account. The funds will be added to your shared wallet and will be available for purchases on your Steam Deck in Gaming Mode immediately.
The same region lock rules apply on Steam Deck. Ensure the code’s currency matches your account’s region. Redeeming a code on a different device for use on the Deck is often the easiest method.
Category 3: Account Security & Recovery
How do I enable Steam Guard (Two-Factor Authentication)?
Enabling Steam Guard is the most important step for account security. In the Steam desktop client, click your profile name > “Account Details” > “Manage Steam Guard.” Follow the prompts to link your mobile phone via the Steam Mobile App. This app will generate the required codes.
The mobile authenticator is the most secure method. It not only protects logins from new devices but also allows instant trading and market listings. If you cannot use the mobile app, you can choose to have codes sent via email, but this is less secure and imposes trade/market holds.
Write down your Steam Guard recovery code immediately after setup. Store it in a safe, offline place. If you lose access to your phone, this code is the only way to recover your authenticator without going through Steam Support, which can be a lengthy process.
I lost my phone/access to my Steam Guard mobile authenticator.
If you have your Steam Guard recovery code (a one-time use code provided during setup), you can use it to instantly disable the old authenticator on Steam’s “Help” site. You can then set up a new one on a new device.
If you do not have the recovery code, you must go through Steam’s account recovery process. On the login page, click “Help, I can’t sign in” and follow the prompts. You will need to provide proof of account ownership, which may include providing a CD key from an early game purchase on the account, details of your original payment method, or answers to security questions.
This process is handled solely by Steam Support and can take several days. Baxity Support cannot assist with recovering access to your Steam account or bypassing Steam Guard. Our role is limited to issues with the purchase and delivery of your wallet code.
I think my Steam account was hacked or stolen.
Act immediately. First, try to use the “I’ve forgotten my password” and “I’ve lost my Steam Guard” recovery tools on the Steam login page. If you can still access the linked email, you may be able to reset the password and recover the account.
If you are locked out, use the contact form for Steam Support regarding a hijacked account. Provide as much proof of ownership as possible: original email addresses, CD keys from games bought directly on the account, screenshot of past purchases, last known password, etc.
Simultaneously, if you have any payment methods saved on the compromised account (credit cards, PayPal), contact those providers to prevent fraudulent charges. Once recovered, immediately enable Steam Guard, change your password, and review your account details for any changes made by the hijacker.
How do I recover a hijacked Steam account?
Account recovery is handled exclusively by Valve’s Steam Support. Visit `help.steampowered.com` (you don’t need to be logged in). Click on “My account was stolen or hijacked” and follow the instructions. You will be asked to provide your account name, the original email on the account, and proof of ownership.
Proof of ownership is critical. The best evidence is a CD Key from a retail game activated on that account, or a receipt for a game purchased directly from the Steam store. A screenshot of a Baxity receipt for a wallet code is *not* sufficient proof, as it doesn’t prove you own the Steam account itself.
Be patient and provide detailed, accurate information. The process can take from a few hours to several days. Once recovered, thoroughly review your account: check purchase history, active authorizations, and profile details. Secure it with a new password and Steam Guard.
I’m getting phishing emails pretending to be Steam. How do I spot them?
Legitimate Steam emails will always address you by your account name, not “Dear User” or “Dear Customer.” They will never ask for your password, Steam Guard code, or full credit card number. Official emails come from `[email protected]` or `[email protected]`.
Phishing emails often create urgency (“Your account will be banned!”) and contain links to fake Steam login pages that look authentic. Never click “Verify Account” or “Login” links in emails. Instead, always navigate to Steam by typing `store.steampowered.com` directly into your browser.
If you’re unsure, log into your Steam account directly (not via the email link) and check your messages in the Steam client. All official notifications will appear there. Report phishing attempts to Steam via `[[email protected]](mailto:[email protected])`. Baxity will only ever email you order confirmations and codes, never account verification requests.
Is it safe to use Family Sharing on Steam?
Family Sharing is a legitimate and safe feature when used with people you fully trust. It allows up to 5 accounts to access your game library on authorized computers, but only one person can play from your library at a time. Your account’s VAC bans can also affect shared accounts in the same game.
The primary risk is sharing your computer access credentials. You should never give your Steam password to anyone. Instead, enable Family Sharing by logging your own account onto a friend’s computer, authorizing it in Settings > Family, and then logging off. They log into their own account to access your games.
Be cautious. If you share with someone who cheats (uses hacks) in a shared game, your own account could receive a VAC ban, which is permanent and non-negotiable. Only authorize devices you physically control or people you trust completely with your game library’s standing.
To manage authorized devices, go to Steam > Settings > Account > “Manage Steam Guard.” Here you can see devices that have been authorized to use your account via Steam Guard. You can individually “Deauthorize” any device you don’t recognize or no longer use.
If you suspect broad compromise, you can deauthorize all other devices at once. This will immediately log out your Steam account on every computer, phone, or Deck except the one you are currently using. You will need to re-authenticate with Steam Guard on each device when you next try to log in.
This is a powerful security tool. Use it if you’ve lost a device, sold a computer, or simply want to ensure no one else has lingering access. It does not cancel Family Library Sharing authorizations, which are managed separately under Settings > Family.
Why was my Steam account trade-banned or market banned?
Trade and market bans are typically applied for violating Steam’s rules regarding fraudulent payment methods or scamming. The most common cause is a chargeback or payment reversal on a Steam purchase (like a game or wallet funds). When your bank reverses a charge, Steam treats it as fraud and locks associated features.
Using a Steam Wallet code purchased with a stolen credit card can also lead to this, even if you bought it unknowingly from a third-party site. Steam will remove the fraudulently obtained funds and apply a ban to the account that benefited.
These bans are applied by Steam automatically and are almost always permanent. Steam Support will not lift them. The only potential resolution is to repay the amount that was charged back. This underscores the importance of buying codes from reputable sources like Baxity that use legitimate payment channels.
How do I change my Steam account password and email?
To change your password, log into the Steam client, click your profile name > “Account Details.” Under the “Account Security” section, click “Change my Password.” You will need to confirm your current password and then enter a new, strong password.
To change your email address, go to the same “Account Details” page and click “Change contact email…” You must have access to the current email to receive a verification code. Enter the code and your new email address. A second verification will be sent to the *new* email to confirm the change.
If you cannot access the old email, you cannot change it directly. You must contact Steam Support for help, proving ownership of the account through other means (see FAQ 24). Always update your Baxity account email separately if you change your primary contact email.
What is a Steam API key scam?
This is an advanced phishing scam. A phisher, posing as a friend or trustworthy trader, sends you a link to a fake Steam community or trading site. If you log in, they steal your Steam session cookie and your Steam API key (if you’ve set one up for third-party sites).
With this, they can’t directly take your items, but they can intercept your trade offers and market listings. They set up a “man-in-the-middle” attack where you see a legitimate trade with a friend, but they secretly redirect it to the scammer’s account.
Never log into any third-party site with your Steam credentials unless you are 100% certain of its legitimacy. If you suspect you’ve fallen for this, immediately revoke your API key (`https://steamcommunity.com/dev/apikey`), change your password, deauthorize all devices, and scan your computer for malware.
Category 4: Downloads, Performance & Gameplay
Why are my Steam downloads so slow?
The most effective fix is to change your Download Region. In Steam, go to Settings > Downloads. The top option is “Download Region.” Try selecting a different region, preferably one geographically close to you. Servers can become congested; switching often yields immediate speed improvements.
Also, check for bandwidth throttling. In the same settings menu, ensure “Limit bandwidth to:” is unchecked. Pause and restart the download. Ensure no other devices on your network (phones, other PCs, smart TVs) are consuming bandwidth with updates or streaming.
If problems persist, clear your download cache (Settings > Downloads > “Clear Download Cache”). This resets your connection. As a last check, ensure your router firmware is updated and that your firewall/antivirus isn’t blocking Steam (`steam.exe` and the `Steamapps` folder). If all else fails, the issue may be with your Internet Service Provider.
How do I fix the “Disk Write Error” on Steam?
This error occurs when Steam cannot write game files to your hard drive or SSD. First, ensure you have enough free space on the drive where your Steam library is located. You need at least twice the size of the game you’re installing.
Run Steam as an administrator. Right-click the Steam shortcut and select “Run as administrator.” This grants it the necessary permissions. If that works, you can make it permanent in the shortcut’s Properties > Compatibility tab.
If the error persists, the drive may have file system errors. You can check this: Open Command Prompt as admin and type `chkdsk /f X:` (replace X with your drive letter). It will schedule a check for the next restart. Also, in Steam Library settings, try creating a new game library folder on the same drive and install there.
My Steam game won’t launch or crashes on startup.
First, try verifying the game’s file integrity. In your Steam Library, right-click the game > Properties > Installed Files > “Verify integrity of game files.” This will check for and replace corrupted or missing game files.
Update your graphics drivers. Outdated GPU drivers are a leading cause of game crashes. Visit NVIDIA, AMD, or Intel’s website to download the latest drivers for your card. Also, ensure your operating system is up to date with the latest Windows/MacOS updates.
Some games require specific software like Visual C++ Redistributables or .NET Framework. If verification doesn’t work, search online for “[Game Name] crash on startup.” Community forums often have specific fixes. As a last resort, perform a clean reinstall: uninstall the game, delete its remaining folder in `steamapps\common`, and reinstall.
The Steam client itself won’t open or loads indefinitely.
This is often caused by a corrupted local client file. Perform a client reboot: Completely exit Steam (right-click the system tray icon and choose Exit). Navigate to your Steam installation folder (usually `C:\Program Files (x86)\Steam`). Delete everything *except* the `Steam.exe` file and the `SteamApps` and `Userdata` folders. Then, run `Steam.exe`; it will rebuild the missing files.
If that fails, the issue may be connectivity-related. Try launching Steam with `-tcp` command line parameter (right-click shortcut > Properties > in “Target” field, add `-tcp` after the path). This forces Steam to use TCP instead of UDP, which can bypass some firewall/router issues.
Some aggressive antivirus or firewall software can block Steam. Temporarily disable them to test. Also, check if you have multiple `steam.exe` processes running in Task Manager and end them all before restarting.
How do I “verify integrity of game files” and what does it do?
This is Steam’s built-in repair tool. It compares the game files on your computer against the official, up-to-date versions on Steam’s servers. It then downloads and replaces any files that are missing, corrupted, or outdated. It does not affect your saves, which are stored separately.
To run it: In your Steam Library, right-click on a game > “Properties” > “Installed Files” > click the “Verify integrity of game files…” button. A progress bar will appear. This can take from a few minutes to over an hour for large games.
Use this tool as a first step for any game exhibiting crashes, graphical glitches, or odd behavior. It’s a standard fix that solves a majority of game-specific technical issues. It will not fix problems caused by your hardware, drivers, or operating system.
The Steam Overlay isn’t working in my game.
First, ensure it’s enabled globally. In Steam > Settings > In-Game, check “Enable the Steam Overlay while in-game.” You can also assign a different hotkey than the default Shift+Tab. Then, check the specific game: In Library, right-click the game > Properties > ensure “Enable the Steam Overlay” is ticked.
The overlay can conflict with other software overlays, such as those from Discord, NVIDIA GeForce Experience (ShadowPlay), or MSI Afterburner/RivaTuner. Temporarily disable these other overlays to see if the Steam one returns.
Some games, especially non-Steam games added to your library, or games running in exclusive fullscreen mode, may block the overlay. Try running the game in Borderless Windowed mode. Also, run both Steam and the game as an administrator.
My controller isn’t recognized by Steam.
Steam has a powerful, but sometimes complex, controller configuration system called Steam Input. First, ensure it’s enabled: Go to Steam > Settings > Controller > General Controller Settings. Check the box for your controller type (PlayStation, Xbox, Switch, Generic).
For non-Xbox controllers, you may need to enable additional support. In the same menu, you can check “Guide Button focuses Steam” and customize desktop configuration. For individual games, you can manage controller settings by right-clicking the game > Properties > Controller.
If a controller works on desktop but not in-game, the game might have its own controller settings. Disable Steam Input for that specific game (in Properties > Controller) to let the game handle it directly. Also, try using a different USB port or re-pairing Bluetooth controllers.
How do I move my Steam game library to another drive?
You don’t need to reinstall. First, create a new Steam Library Folder on the new drive: Steam > Settings > Storage > click the “+” button next to your current drive and select the new drive. A `SteamLibrary` folder will be created.
Now, to move games: In the same Storage settings window, click on your current drive, select the games you want to move, and click “Move.” Follow the prompts. Steam will transfer the files. You can also move games individually by right-clicking them in your Library > Properties > Local Files > “Move Install Folder…”
This process is safe and keeps all your game data intact. You can have multiple library folders across different drives and install new games to any of them. Never manually cut-and-paste game folders outside of Steam’s built-in tool, as it will break the installation.
I get “No Connection” or “Steam servers are too busy” errors.
This is usually a temporary issue on Steam’s end or with your local network. First, check Steam’s official server status page (`[https://steamstat.us](https://steamstat.us)`). If servers are down, you must wait for Valve to fix them.
If servers are up, the problem is local. Restart your Steam client completely. Restart your router and modem. If using Wi-Fi, try an Ethernet cable for a more stable connection. Sometimes, your ISP’s DNS servers can have issues. Try changing your DNS to Google’s (`8.8.8.8` and `8.8.4.4`) or Cloudflare’s (`1.1.1.1`).
A persistent “No Connection” error on startup, even with internet, can be due to corrupted client files (see FAQ 34) or a firewall blocking Steam. Ensure Steam is allowed through your Windows Firewall and any third-party security software.
How do I clear the Steam download cache? Does it delete my games?
Clearing the download cache is safe and does not delete your installed games. It clears temporary data related to downloads, such as fragments of unfinished downloads and some connection settings. It can fix slow downloads, corrupted updates, and some connection errors.
To clear it: Go to Steam > Settings > Downloads > click “Clear Download Cache.” You will be logged out of the Steam client and will need to log back in with your username and password. Your local games and save files will remain untouched.
After clearing the cache, it’s a good idea to restart your Steam client once more. Your next download may start slightly slower as it rebuilds its cache, but it should then run normally. This is a standard maintenance step.
Category 5: Refunds, Payments & Store Policies
How do I refund a game on Steam?
You can request a refund for nearly any Steam purchase within 14 days of purchase and with less than 2 hours of playtime. Go to `help.steampowered.com`, log in, find the purchase in your list, and click “I’d like to request a refund.” Follow the prompts, selecting a reason and whether you want the money back to your wallet or original payment method.
Refunds are not guaranteed but are widely granted if you meet these criteria. You can even refund pre-purchased games before release, or within the standard window after release. DLC and in-game purchases have specific rules (see FAQ 43).
The refunded amount will return via your chosen method. Wallet refunds are usually instant; card/PayPal refunds take 3-10 business days. You can check the status of your request under “Recent Refunds” on the support site. Baxity cannot process refunds for games bought on Steam.
What exactly is Steam’s refund policy? (The 2-hour/14-day rule)
Steam’s policy states you can request a refund for any reason if the request is made within 14 days of purchase and the title has been played for less than 2 hours. This applies to games, software, DLC (downloadable content), and in-game purchases made within games that support it. The clock starts from the moment of purchase, not download.
There are exceptions. Refunds may still be considered outside this window in specific cases, such as technical issues preventing play, but approval is not guaranteed. Pre-purchased titles can be refunded any time before release, and within the standard 14-day/2-hour window after release.
The refund will be issued to your original payment method (like a credit card) or to your Steam Wallet. Wallet refunds are near-instant, while payments back to external methods can take 3-10 business days. Note: Steam Wallet funds purchased from a retailer like Baxity are typically non-refundable by Steam once added to your account.
Can I refund in-game purchases (like DLC, skins, or loot boxes)?
Refunds for in-game purchases have more specific and restrictive rules than game purchases. You may be eligible for a refund if the request is submitted within 48 hours of purchase, the item has not been consumed, modified, or transferred, and the game itself is also still within its refund period (14 days/2 hours).
For example, a new weapon skin that you haven’t used might be refundable, but a key used to open a loot box or a consumable item you activated would not be. Each game developer can set additional policies for their in-game economy, which Steam enforces.
To request a refund, go to Steam Support, find the game, and select the specific in-game item. You’ll need to choose “I would like to request a refund” and then “I’d like to request a refund for an in-game item or purchase.” The outcome heavily depends on the specific game’s rules and the status of the item.
Can I refund a game bought with Steam Wallet funds?
Yes, you can. Games purchased with your Steam Wallet balance are subject to the exact same 14-day/2-hour refund policy. If you meet the criteria, you can request a refund through Steam Support in the same way as any other purchase.
If approved, the refunded amount will be credited back to your Steam Wallet by default. It is generally not possible to have funds from a wallet purchase returned to an external payment method like a credit card, as the original source of those funds was the wallet itself.
This is an important consideration: money added to your Steam Wallet from a Baxity code becomes Steam Wallet funds. Any subsequent purchase and refund will keep the money within the Steam ecosystem. You cannot “cash out” your Steam Wallet balance.
Why was my credit card or PayPal payment on Steam declined?
There are several common reasons. First, your billing address must exactly match the address on file with your bank or PayPal. Second, your bank may have flagged the transaction as suspicious and blocked it—contact them directly to authorize the charge. International transactions are sometimes blocked by default.
Steam also uses pre-authorization holds. When you attempt a purchase, Steam checks with your bank to ensure funds are available. Some banks treat this as a temporary hold. If you try multiple times in quick succession, you might trigger multiple holds, potentially exceeding your limit or causing a decline.
If you’re sure your information is correct, try these steps: 1) Use a different payment method. 2) Wait an hour and try again. 3) Contact your bank to authorize transactions with Valve. 4) Ensure you are attempting a purchase in your account’s correct store region; trying to buy from a different region’s store often causes declines.
Why can’t I use my local payment method on the Steam store?
Steam’s available payment methods are determined by your account’s store country. Not all payment options (like specific e-wallets, gift cards, or direct bank transfers) are available in all countries. If you recently moved or are using a VPN, your store country might not match your local payment method’s country of origin.
To check your store country, go to `Account Details`. Your country is listed under “Store & Purchase History.” If this is incorrect, you can only update it if you have a local payment method with a billing address in the new country. You cannot freely change your store country to access different regional pricing or payment options.
If your preferred local method isn’t showing, you may need to use a more universal option like a international credit card (Visa/Mastercard) or PayPal. Alternatively, purchasing a region-specific Steam Wallet code from a retailer like Baxity that matches your account’s currency is a reliable way to add funds.
What are the limits and rules of Steam Family Sharing?
Family Sharing allows up to 5 accounts and 10 devices to access your library. However, only one person may play a shared game at a time from a given library. If the account owner starts playing any game, anyone borrowing from their library will be given a few minutes to save and quit.
Not all games are shareable. Some require a separate subscription (like an MMO), third-party key activation, or have been explicitly excluded by the publisher. Also, shared accounts cannot access DLC unless the borrower also owns the base game.
Crucially, sharing your library carries a risk: if a borrower receives a VAC ban or a game ban in one of your shared games, the ban can also extend to the owner’s account for that game. Only authorize devices and accounts belonging to people you trust completely.
No, you should never share your Steam account credentials. It is a direct violation of the Steam Subscriber Agreement. If Valve detects account sharing from different geographic locations in a short time, it may trigger a security lock or investigation.
Beyond breaking the rules, it is highly insecure. Sharing your password exposes you to theft, fraud, and malicious actions. The other person could make purchases, get your account trade-banned, or lock you out by changing the password and associated email.
The safe and intended way to share games is through the official Family Library Sharing feature (see FAQ 47). This grants others access to your games without giving them your password or full account control, and it protects your account’s security and standing.
Why was my purchase held for review by Steam?
Steam sometimes places a temporary hold on purchases for automated fraud prevention. This typically happens if there is unusual activity, such as a sudden change in your spending pattern, logging in from a new country, or using a new payment method. The hold usually lasts from a few hours to a couple of days.
During this time, the transaction will appear as “pending” in your purchase history, and the game will not be added to your library. You do not need to take action; the review is automatic. Once the hold clears, the transaction will complete automatically, and you’ll receive a confirmation email.
To avoid future holds, try to make purchases from a consistent location and avoid rapidly switching between payment methods or using VPNs. Holds are a security feature to protect your account from unauthorized use.
What are the differences between regional Steam stores?
The primary differences are currency, pricing, and content availability. Games are priced in local currencies (USD, EUR, GBP, INR, etc.), and the cost can vary significantly between regions due to local market factors and exchange rates. Some games may also be unavailable in certain regions due to licensing or legal restrictions.
Your store region is set based on the country of your primary payment method and cannot be freely changed. Attempting to bypass this with a VPN to access a cheaper region is a violation of the Steam Subscriber Agreement and can result in account restrictions or termination.
This is precisely why purchasing a Steam Wallet code requires careful attention to region. When you buy a code from Baxity, you must select the currency that matches your locked-in store region to ensure it will work. You cannot use a code from one region to get cheaper prices in another.
