Although verification in payment systems is a fairly automated process that does not require much effort, users may still encounter some difficulties. We will talk about how to overcome the pitfalls in the verification process in this article.
Why do I have to verify my account?
This question opens up the top FAQs among beginners. Account verification in payment systems gives the user many opportunities:
- to increase limits
- to get access to VIP statuses (for example, in the process of an ecoPayz account verification, a user can get Gold status upon verification).
- it allows the team of the payment system to go through Know Your Customer (KYC), which is an integral part of calm, legal, and safe work for both parties.
You can find more information about the benefits of verification on the example of an ecoPayz verification account.
Can I use my account without verification?
The user can work with an unverified account, but its service will be very limited, and transaction fees will be large. Account verification is a prerequisite for high-quality and profitable account operation.
Also, for example, Skrill verification is a mandatory condition when making a certain number of transactions by the user in accordance with the FCA. Skrill limits after verification will also be increased. That is a good reason to pass it earlier as much as the user can.
I made a deposit, and my account was restricted. How can I get my money back?
You do not need to panic if you see that it is blocked once you try to log in to your Skrill, Neteller, or ecoPayz account. Most likely, this is a routine check. To unfreeze your account, you will need to go through the standard verification process, and you will soon access it. If you have any other problems, you can always contact the 24-hour support service.
Can I bypass the first deposit before verification?
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I submitted all the documents, but they were rejected. Why?
The verification process (for example, the Neteller verification process) consists of several steps. It involves working with personal documents and therefore requires a responsible and thorough approach. This leads to a large number of reasons why your request for verification (and for Neteller verification particularly) may be rejected. Among them are:
- Mismatch of the name and surname specified in the account with the document;
- The identity/address verification document is expired;
- The address verification doesn’t have a date of issue on it;
- The type of file you sent is invalid, the file format is unacceptable. You can correct it with re-saving your documents in supported formats: .JPG, .JPEG, .BMP, .PNG, .PDF or .GIF;
- No issues with your documents, but you sent them from an email different from the one you used while registering your Skrill account;
- Poor-quality selfie or selfie with accessories;
- The photos of the documents are blurred, the data is not clearly visible;
- The photo does not show the corners and all sides of the documents;
- The documents show processing in a graphic editor;
- The documents provided are not included in the list of required or permitted ones;
- The documents are not certified, or the certifier’s seal, signature, and full name are not clearly visible.
- Also, for example, ecoPayz verification documents can be rejected if their total size exceeds 5 MB.
Why can’t I get pass verification via location?
Unfortunately, this option is working correctly now only for EEA countries. You can check the status of your country; in case of difficulties, you can always contact the support service of your payment system.
I verified my account. Why do I have to pass verification again?
All verifications that payment systems require from their users are accompanied by the terms of regulatory requirements. This allows the platforms to work efficiently and safely, keep a vigilant record of transactions, prevent inappropriate actions and ensure the safety of their customers’ funds.