FAQ Trastra

Which countries does Trastra accept?

Trastra accepts only residents of the countries of the European Economic Area. This includes countries:

Austria

Belgium

Bulgaria

Czech Republic

Croatia

Cyprus

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Iceland

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Netherlands

Norway

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

United Kingdom

What documents are required to receive a card?

In order to order a card, you need to go through identity and address verification (KYC). This is required by the state regulator FSA, which ensures the safety of your funds.

To verify your identity, prepare:

  • ID card or
  • Passport or
  • Driver’s license or
  • Residence permit card

To confirm the address, you may choose from:

  • Certificate of residency (not older than 3 months) or
  • Credit card statement. Utility bill (not older than 60 days) or
  • Tax return or council tax bill (dated within the last 12 months) or
  • Bank statement of your current account (it should be stamped as a true copy by the issuing bank)

Will I be able to get a card if I am a resident of an EEA country, but a citizen of a country outside the EEA?

Yes, except for countries prohibited in Trastra:

AlgeriaNigeria
AngolaThe Northern Mariana Islands
BangladeshRwanda
The Central African RepublicSenegal
Congo, the Democratic Republic of the CongoSierra Leone
Cote d’IvoireSomalia
CubaSudan
EritreaSwaziland
GuineaThe Syrian Arab Republic
Guinea-BissauTanzania, the United Republic of Tanzania
HaitiTimor-Leste
Korea, Democratic People’s RepublicUganda
Libyan Arab JamahiriyaThe United States
MalawiThe United States Minor & The Outlying Islands
MoroccoYemen
Myanmar

Can I link my account to Baxity to get a card for free?

Yes, it is possible. Fill out the application form on the main page of our website and indicate your email account and your name in Trastra. Within 48 hours on weekdays, we will link your account to us and you can order the card for free.

How much does the card service cost?

The monthly payment is € 1.25.

How much does the card issue and delivery cost?

It’s free for our clients. You need to top up your account with 9 euros, order a card and within 10 days we will refund your 9 euros back to the Trastra account. The only condition is that you must be registered using our link.

Which countries does Trastra accept?

Trastra accepts only residents of the countries of the European Economic Area. This includes countries:

Austria

Belgium

Bulgaria

Czech Republic

Croatia

Cyprus

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Iceland

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Netherlands

Norway

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

United Kingdom

What documents are required to receive a card?

In order to order a card, you need to go through identity and address verification (KYC). This is required by the state regulator FSA, which ensures the safety of your funds.

To verify your identity, prepare:

  • ID card or
  • Passport or
  • Driver’s license or
  • Residence permit card

To confirm the address, you may choose from:

  • Certificate of residency (not older than 3 months) or
  • Credit card statement. Utility bill (not older than 60 days) or
  • Tax return or council tax bill (dated within the last 12 months) or
  • Bank statement of your current account (it should be stamped as a true copy by the issuing bank)

Will I be able to get a card if I am a resident of an EEA country, but a citizen of a country outside the EEA?

Yes, except for countries prohibited in Trastra:

AlgeriaNigeria
AngolaThe Northern Mariana Islands
BangladeshRwanda
The Central African RepublicSenegal
Congo, the Democratic Republic of the CongoSierra Leone
Cote d’IvoireSomalia
CubaSudan
EritreaSwaziland
GuineaThe Syrian Arab Republic
Guinea-BissauTanzania, the United Republic of Tanzania
HaitiTimor-Leste
Korea, Democratic People’s RepublicUganda
Libyan Arab JamahiriyaThe United States
MalawiThe United States Minor & The Outlying Islands
MoroccoYemen
Myanmar

Can I link my account to Baxity to get a card for free?

Yes, it is possible. Fill out the application form on the main page of our website and indicate your email account and your name in Trastra. Within 48 hours on weekdays, we will link your account to us and you can order the card for free.

How much does the card service cost?

The monthly payment is € 1.25.

How much does the card issue and delivery cost?

It’s free for our clients. You need to top up your account with 9 euros, order a card and within 10 days we will refund your 9 euros back to the Trastra account. The only condition is that you must be registered using our link.

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